Items tagged with customers

ScheduleOnce doesn't think much of their users

January 18, 2008 - 196 words , 6 comments
Your home page isn’t that important.
Also tagged as: dissatisfaction scheduleonce thoughtless

Enterprise designs

October 26, 2007 - 560 words
Enterprise apps don’t have to suck.
Also tagged as: design enterprise software

AvantGo gets it right

April 23, 2003 - 299 words , 1 comment
AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.
Also tagged as: avantgo marketing permission

What's in it for me?

January 31, 2003 - 198 words
Your customer’s personal information is valuable. Don’t expect them to give it to you for free.
Also tagged as: marketing sethgodin survey

Switching wireless

December 30, 2002 - 338 words
Wireless phone providers are going to need to up their level of service now that they are losing a competitive advantage.
Also tagged as: wireless

Where's the link?

December 5, 2002 - 162 words , 2 comments
Leaving external links out of magazine articles may keep the reader at your site, but who wants a frustrated reader?
Also tagged as: businessweek informationweek magazine networkworld pgp

Credible Design

November 19, 2002 - 59 words
If you want your customers to have confidence in your company, make sure your site is well-designed.
Also tagged as: design

Barnes & Noble's response

November 6, 2002 - 261 words , 5 comments
Barnes & Noble’s response to my concerns regarding their email newsletter.
Also tagged as: barnesandnoble email openletter

Open letter to Barnes & Noble

October 29, 2002 - 542 words , 20 comments
Barnes & Noble screwed up by sending a marketing email to people who told them they didn’t want to get email, made it difficult to change email preferences, and then ignored their mistake.
Also tagged as: barnesandnoble email openletter permission

Sorting Amazon

October 10, 2002 - 286 words
Amazon’s backend is showing and they are revealing some interesting flaws in their system.
Also tagged as: amazon api mtamazon webservices